Angelia Blacklow asked 2 days ago
I felt obligated to share my terrible online shopping experience as a cautionary tale for future buyers. If you liked this short article and you would like to obtain far more data relating to WholeCustomDesign Global kindly visit our own web site. The truth is, while the custom hat creation was fun, the financial reality hit hard after the final bill was processed. My overall conclusion is that while they offer beautiful options, the
price is expensive
, and though I understand you generally “pay for what you get,” the sticker shock requires clear pre-purchase disclosure. I felt compelled to leave this review and engage in a conversation with customer service immediately after seeing the final charge because I needed to understand why the initial quote seemed so far off the mark.
Customer: I am calling about custom order #RHC722. The in-store experience was amazing, but the final bill I just received is $350 higher than the maximum price I was quoted during the consultation.
CS Rep: I apologize for that surprise, sir/ma’am. That’s absolutely not the experience we want you to have. I’m pulling up your order now. Can you point to which specific custom add-ons you believe were mispriced?
Customer: It was primarily the specific beaver blend felt upgrade and the detail work on the leather banding. I know the consultant mentioned that the price would be expensive, but this jump feels excessive and honestly, a bit misleading.
CS Rep: I completely understand your frustration regarding the cost of our specialty materials. While we strive to be fully transparent, sometimes the cost of imported raw materials shifts quickly. As an apology for the poor communication regarding the final price breakdown, I can waive the fee for the custom stamping detail, which should bring your total down by $75 immediately.
Customer: Thank you for addressing the stamping fee, but even with that discount, the final price is still far higher than expected for the felt grade we discussed. This experience has significantly diminished my excitement for the product.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unexpected charges on high-end custom items.